2225 RETURN & EXCHANGE POLICY

Last updated: May 18, 2026

This Return & Exchange Policy (“Policy”) explains how customers can return or exchange products purchased directly from www.2225.world (“Site”).

This Policy does not limit any mandatory consumer rights that apply in your country of residence.

1. Who We Are

Products on the Site are sold by 2225

The Ebullient Cottage, LLC (“2225”, “we”, “us”, “our”).

For any questions about returns, you can contact:

human@2225.world

2. Return Window

If you are not completely satisfied with your order, you may return eligible items:

• within 14 calendar days from the date you receive your order.

If your order contained multiple items shipped separately, the 30-day period starts from the date you received the last item.

3. Conditions for Return

To qualify for a refund or exchange, all of the following conditions must be met:

1. New & unused
• Items must be unworn, unwashed, and undamaged.
• Trying the garment on indoors is fine, but it may not show signs of wear (odors, stains, pet hair, etc.).
2. All tags & packaging
• All original labels, hangtags, safety tags, and any humanation or serial labels must be attached.
• Wherever possible, items should be returned in the original packaging (including garment bag, inner bags, and accessories).
3. Complete set
• If an item was sold as a set (e.g. vest + power bank), all components must be returned together unless we expressly agree otherwise.
4. Proof of purchase
• A receipt, order confirmation email, or order number is required.

We reserve the right to refuse returns that do not meet these conditions or that show excessive wear or damage beyond what is necessary to try the product.

4. How to Start a Return

To request a return within the 14-day window:

1. Go to our Returns / Aftercare page or contact us at human@2225.world.
2. Provide your:
• full name
• order number
• items you wish to return
• reason for return
3. We will send you return instructions and, where applicable, a return label.

Return Shipping Costs

• Whether return shipping is free or paid by the customer may vary by country or promotion.
• The current rule shown at checkout or on the Returns page will apply (e.g. “Returns within [region] are free; all other returns are at the customer’s expense”).

If you choose to use your own carrier instead of any label we provide, you are responsible for:

• all shipping costs; and
• the parcel until it reaches us (we recommend a tracked service).

5. Exchanges

We currently offer exchanges subject to stock availability.

• You may request an exchange for a different size or color of the same item, or for a different item of equal or higher value.
• If the replacement item is more expensive, you will be asked to pay the difference.
• If the replacement item is less expensive, we will refund the difference to your original payment method.

If the requested item is not available, we will process a refund instead of an exchange.

6. Refunds

Once we receive your return, we will:

1. Inspect the items to ensure they meet the conditions in Section 3;
2. If approved, process your refund within 14 calendar days of:
• the date we receive the returned items, or
• the date you provide evidence that the items have been shipped back (e.g. tracking), whichever is earlier.

Refund Method

• Refunds are issued to the original payment method used at checkout.
• Original shipping fees, customs duties, and taxes (if any) are generally non-refundable, unless required by local law or the item was defective or sent in error.

Deductions for Reduced Value

If an item shows signs of use, damage, or missing components beyond what is necessary to check fit and features, we may:

• refuse the return and send the item back to you at your cost, or
• accept the return but deduct an appropriate amount from your refund to reflect the loss in value.

7. Defective, Damaged, or Incorrect Items

If you believe your item is:

• defective,
• damaged on arrival, or
• not what you ordered,

please contact human@2225.world as soon as possible, ideally within 7 days of delivery, and include:

• order number
• product name and size
• clear photos or video of the issue

If we confirm a manufacturing defect or shipping error, we will:

• repair, replace, or refund the item at our discretion, and
• cover reasonable return shipping costs where required.

Issues related to wear and tear, misuse, improper care, or use with incompatible chargers/accessories are generally handled under our Limited Warranty & Field Support terms rather than as standard returns.

8. Items Not Eligible for Return

Unless required by applicable law, the following are not eligible for return or exchange:

• items marked “Final Sale” or “Non-returnable” at the time of purchase
• gift cards or store credit
• items that have been significantly worn, washed, altered, or damaged by the customer
• items returned without required components (e.g. missing power bank, cables, or tags)
• any hygienic items or accessories where the seal has been broken (if applicable in the future)

9. Returns from Outside the Original Shipping Country

In most cases, items must be returned from the same country/region to which they were originally shipped.

If you are moving or traveling and need to return from a different country, please contact human@2225.world before sending anything back so we can confirm feasibility, customs requirements, and costs.

10. Relationship with Warranty & Consumer Rights

This Policy is separate from and in addition to:

• the 2225 Limited Warranty, which covers manufacturing defects under specific conditions; and
• any non-waivable consumer rights you have under applicable law (for example, mandatory cooling-off periods in the EU/UK).

Nothing in this Policy is intended to exclude or limit your statutory rights.