Tables of Content
Our Service
Aftercare
Order Management
Packaging
Authenticity
Cookie Policy
Privacy Policy
Cookie Settings
Return Policy
Terms & Conditions of Sale
Terms & Conditions of Use
Brand Information
Accessibility Statement
CLIENT SERVICE
Our Service
Not entirely sure what we want to put here, because at the moment, we don’t have the resources (“advisors”) nor the amount of SKUs/products to provide one on one tailored help. So how Stone Island does this for their “online clientele service”, they link them to their contact us page, then the customer can send a message to Stone Island team to figure out the best products for them. This gives them the ability to give a similar “service” as their in-store.
Aftercare
AFTERCARE & WARRANTY
Create a Request
Start here if you need aftercare, troubleshooting, or warranty assistance for your 2225 apparel product or power bank.
HOW IT WORKS
STEP 01 — REGISTER OR SUBMIT
Fill in the support form with your product serial number and contact details.
If you haven’t registered your product yet, you can complete your warranty registration during this step.
STEP 02 — REVIEW & DIAGNOSIS
Our support team will review your request, check your warranty status, and evaluate the issue.
You’ll receive updates through your preferred contact method.
STEP 03 — RESOLUTION
Based on the diagnosis, we will:
⦁ provide troubleshooting guidance
⦁ offer aftercare instructions
⦁ arrange repair or replacement (if eligible under warranty)
⦁ or schedule a restoration service (non-warranty)
You will be clearly informed of next steps and any associated costs (if applicable).
Order Management
2225 — MY ORDERS
TRACK ORDERS & REQUESTS
Follow the status of your orders, returns, and service requests.
[ START TRACKING ]
EXCHANGES
If an item isn’t the right fit, you can easily exchange it for another size or style.
[ MAKE AN EXCHANGE ]
RETURNS
If you change your mind for any reason, returns are simple and free within our return window.
[ MAKE A RETURN ]
PAYMENT AND DELIVERY
PAYMENT METHODS
Choose the payment method that best fits your preferences and checkout experience.
CREDIT CARDS
—
—
—
(All accepted methods will be shown at checkout)
MOBILE PAYMENTS
—
—
—
(Availability varies by region)
Please verify available payment methods at checkout when finalizing your order.
Depending on the method selected, the order total may be charged immediately or pre-authorized.
DELIVERY OPTIONS
Explore the delivery options available for your location.
STANDARD SHIPPING
Delivery in — working days
Fee: —
EXPRESS SHIPPING
Delivery in — working days
Fee: —
NEXT-DAY SHIPPING
Delivery next business day for orders placed by —
Fee: —
WEEKEND DELIVERY
Saturday delivery for orders placed by —
Fee: —
We encourage you to plan your purchases ahead, as orders do not ship on closure days indicated at checkout.
Packaging
Stone Island’s packaging section just has “Standard Packaging” and “Gift Packaging”. We only have one packaging way at the moment and we don’t entirely know the sustainability of our packaging yet as well, so not sure how marketing can go about this part.
Authenticity
AUTHENTICATION SERVICE
Since launch, 2225 has implemented a proprietary product authentication system designed to protect our community and ensure that every 2225 item in circulation is genuine.
Each 2225 product is assigned a unique serial identifier and security code, printed on the internal label or included with the warranty card.
Once registered, this code becomes part of our secure verification database and confirms the authenticity of your piece—regardless of where it was purchased.
To authenticate your product, simply enter your code through the link below or scan the QR code found on your warranty card or garment label.
[ VERIFY YOUR PRODUCT ]
VERIFICATION FORM
Enter your 2225 serial code below. After submitting, you will be redirected to the 2225 verification portal to confirm authentication details.
Serial code
[ ———————— ] SEND
For additional support, contact: authentic@2225.one
NOTES
Some items may not include a serial code (prototypes, samples, or limited pre-release units).
For these cases, or for items produced prior to the implementation of our verification program, please contact us directly with photos of the item for manual review: authentic@2225.one
FIGHTING AGAINST FAKE PRODUCTS
2225 is aware of the increasing number of counterfeit products circulating online.
Protecting our customers is a priority. Because of this, we actively monitor and take action against:
⦁ fraudulent websites
⦁ unauthorized sellers
⦁ misleading social listings
⦁ counterfeit marketplaces
⦁ the sale or distribution of fake 2225 products
Our proprietary authentication system allows us to verify genuine 2225 pieces and identify illegitimate or unsafe imitations.
If you believe you purchased a counterfeit product or encountered a fraudulent website, please report it to:
authentic@2225.one
Include a link to the seller, proof of purchase, and photos of the product.
Our only official website is www.2225.one, and our verified social channels are listed there.
LEGAL
Cookie Policy
2225 COOKIE POLICY
Last updated: November 20, 2025
1. Introduction
This Cookie Policy explains how 2225 (“we”, “us”, or “our”) uses cookies and similar technologies on our website www.2225.one (“Site”).
It describes what cookies are, how we use them, and the choices available to you.
By continuing to browse the Site, or by selecting your preferences on our cookie banner, you consent to our use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files that websites place on your device when you visit them. They allow the Site to function properly, remember your preferences, analyze traffic, and customize your experience.
Cookies may collect information such as:
⦁ Device type
⦁ Browser type
⦁ IP address (anonymized where required)
⦁ Pages viewed
⦁ Actions taken on the Site
Cookies may be set by:
⦁ First parties (our Site)
⦁ Third parties (analytics tools, advertising platforms, or embedded media)
3. Types of Cookies We Use
A. Essential / Technical Cookies
These cookies are required for the Site to function and cannot be turned off.
They enable:
⦁ Page navigation
⦁ Secure login
⦁ Shopping cart functionality
⦁ Account creation
⦁ Wishlist functions
⦁ Live chat widget operation
⦁ Protection against fraud and misuse
Examples include:
⦁ Shopify session cookies
⦁ Authentication cookies
⦁ Security & form protection cookies
B. Analytics Cookies
We use analytics tools to understand how visitors interact with the Site, improve performance, and optimize user experience.
Tools used:
⦁ Shopify analytics
⦁ Google Analytics 4 (GA4)
These cookies measure:
⦁ Traffic volumes
⦁ Page performance
⦁ Click behavior
⦁ Device information
Analytics cookies are only placed with your consent (where required by law).
C. Marketing & Advertising Cookies
Marketing cookies help deliver ads that are relevant to your interests. They also help measure the effectiveness of advertising campaigns.
Tools used:
⦁ Meta Pixel (Facebook/Instagram Ads)
⦁ TikTok Pixel
⦁ Google Ads Conversion Tracking
These may collect:
⦁ Browsing behavior
⦁ Conversion events (such as purchases)
⦁ Ad interactions on social platforms
⦁ Custom audience data for retargeting
Marketing cookies are only placed with your consent.
D. Social Media & Embedded Content Cookies
Our Site includes embedded content from third-party platforms such as Instagram and TikTok.
When you interact with embedded media, these platforms may place cookies to:
⦁ Measure engagement
⦁ Track interactions
⦁ Personalize content and ads
Social networks may also receive information about your visit if you are logged into your account on those platforms.
E. Functionality & Personalization Cookies
These cookies allow the Site to remember your preferences and enhance your experience.
They support:
⦁ Saved login sessions
⦁ Wishlist functionality
⦁ Language or location settings
⦁ Live chat personalization
Disabling these cookies may reduce certain features of the Site.
4. How to Manage Cookies
You can control your cookie preferences through:
⦁ The cookie banner when you first visit the Site
⦁ Browser settings (to block, delete, or manage cookies)
Links for browser management:
⦁ Chrome: Settings > Privacy and Security > Cookies
⦁ Safari: Preferences > Privacy
⦁ Firefox: Options > Privacy & Security > Cookies
⦁ Edge: Settings > Site Permissions > Cookies
⦁ Opera: Preferences > Advanced > Cookies
Please note:
Blocking essential cookies may cause parts of the Site to stop working.
5. Third-Party Cookies & Links
Third-party providers may use their own cookies and privacy policies.
We do not control how these providers use your data.
Examples include:
⦁ Google (Analytics & Ads)
⦁ Meta (Facebook/Instagram)
⦁ TikTok
⦁ Shopify
⦁ Live chat provider
⦁ Embedded social platforms
Users should review the privacy notices of these services for more information.
6. Changes to This Cookie Policy
We may update this policy from time to time to reflect changes in:
⦁ Technology
⦁ Applicable laws
⦁ The cookies we use
Updates will be posted on this page with the “Last Updated” date shown above.
7. Contact Us
If you have questions about this Cookie Policy or how we use cookies, you may contact us at:
privacy@2225.one
Privacy Policy
2225 PRIVACY POLICY
Last updated: November 20, 2025
1. Introduction
Welcome to 2225 (“2225”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, share and protect personal data when you:
⦁ visit our website www.2225.one (“Site”)
⦁ create an account or log in
⦁ purchase our products
⦁ register products or warranty
⦁ contact our support team or use live chat
⦁ interact with our marketing and social media content
We process personal data in accordance with applicable data protection laws, including the EU/UK General Data Protection Regulation (“GDPR”) and, where applicable, the California Consumer Privacy Act as amended (“CCPA/CPRA”).
Please read this Policy carefully. By using the Site or our services, you acknowledge that you have read and understood this Policy.
Note: This document is provided for general informational purposes and does not constitute legal advice. You may wish to have it reviewed by your legal counsel before final use.
2. Data Controller & Contact Details
The data controller responsible for processing your personal data in connection with the Site is:
2225
Fulmara Limited, trading as 2225
UNIT D18,3/F WONG KING IND
BLDG NO.2-4 TAI YAU ST SAN PO
KONG
HONG KONG
78084832
If you have any questions regarding this Privacy Policy or our data practices, you can contact us at:
privacy@2225.one
If required by law in your jurisdiction, we may appoint a Data Protection Officer (DPO); their contact details will be provided here or upon request.
3. Categories of Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
3.1 Browsing & Device Data
Automatically collected when you visit the Site, such as:
⦁ IP address
⦁ browser type and version
⦁ device type and operating system
⦁ pages visited and time spent
⦁ referring/exit pages
⦁ general location (country/region)
This data is primarily collected using cookies and similar technologies. For more information, see our Cookie Policy.
3.2 Account & Profile Data
When you create an account, log in, or use our custom portal:
⦁ name
⦁ email address
⦁ password (stored in encrypted form)
⦁ account preferences (e.g. language, marketing settings)
⦁ wishlist items
3.3 Order & Transaction Data
When you purchase products:
⦁ name and contact details
⦁ shipping and billing address
⦁ phone number (if provided)
⦁ products purchased, order history, order value
⦁ chosen shipping and payment methods
Payment card data is processed directly by our payment providers (e.g. Shopify Payments, PayPal, or other processors) and is not stored in full by 2225. We may receive limited information such as the last four digits of the card, card type, or transaction status.
3.4 Warranty, Authentication & Aftercare Data
When you register products, authenticate them, or submit aftercare/warranty requests:
⦁ product serial code or unique identifier
⦁ purchase date and retailer (if applicable)
⦁ photos or videos of the product or reported issue
⦁ your description of the issue
⦁ communication history related to support or warranty
3.5 Communication & Support Data
When you contact us (email, contact form, live chat, social media):
⦁ name and contact details
⦁ content of your messages
⦁ support notes and ticket history
⦁ preferences or feedback you provide
3.6 Marketing, Analytics & Social Media Data
When you consent to marketing or interact with our content:
⦁ email marketing preferences (subscribe/unsubscribe)
⦁ behavior on our Site used for analytics (e.g. pages visited, clicks, time on page)
⦁ interactions with ads on platforms such as Meta (Facebook, Instagram), Google, and TikTok
⦁ data collected via cookies/pixels for ad performance and retargeting
This data is collected via tools including:
⦁ Shopify basic analytics
⦁ Google Analytics 4
⦁ Meta Pixel
⦁ TikTok Pixel
⦁ Google Ads conversion tags
⦁ Embedded Instagram/TikTok content
Details about these cookies and tracking technologies are provided in our Cookie Policy.
4. Purposes of Processing & Legal Bases
We process your personal data for the purposes and legal bases listed below. Where GDPR applies, the legal basis is one of: contract, legal obligation, legitimate interests, or consent.
4.1 Operating the Site & Providing Services
⦁ Enable browsing of the Site
⦁ Provide secure login, user accounts, and wishlist functionality
⦁ Process and ship orders, manage payments and invoices
⦁ Provide customer support, returns, and aftercare/warranty handling
Legal basis:
⦁ Performance of a contract (Art. 6(1)(b) GDPR)
⦁ Legitimate interests in operating our business and services (Art. 6(1)(f) GDPR)
4.2 Warranty, Authentication & Anti-Counterfeit
⦁ Register products and warranty
⦁ Verify authenticity of products with serial codes
⦁ Track warranty eligibility and service history
⦁ Investigate suspected counterfeit products
Legal basis:
⦁ Performance of a contract (warranty and support)
⦁ Legitimate interests in protecting our brand, customers, and products
4.3 Analytics & Site Improvement
⦁ Understand how visitors use our Site
⦁ Improve user experience, layout, and performance
⦁ Diagnose technical issues
Legal basis:
⦁ Legitimate interests in improving our services (where allowed)
⦁ Consent via cookie banner for non-essential analytics cookies
4.4 Marketing & Advertising
⦁ Send marketing communications (e.g. newsletters) if you subscribe
⦁ Show personalized ads on platforms such as Facebook, Instagram, Google, and TikTok
⦁ Measure the performance of advertising campaigns
Legal basis:
⦁ Consent (e.g. email marketing opt-in, cookie consent for marketing pixels)
You may withdraw your consent at any time by:
⦁ clicking “unsubscribe” in marketing emails, or
⦁ adjusting your cookie settings as described in our Cookie Policy.
4.5 Security, Fraud Prevention & Legal Compliance
⦁ Protect our Site, accounts, and systems from misuse and fraud
⦁ Comply with legal obligations (e.g. tax and accounting)
⦁ Defend against, or establish, legal claims
Legal basis:
⦁ Legal obligation (Art. 6(1)(c) GDPR)
⦁ Legitimate interests in protecting our business and users (Art. 6(1)(f) GDPR)
5. How We Process & Store Personal Data
We process personal data using secure IT systems and, in limited cases, paper records. We take appropriate technical and organizational measures to protect data against loss, misuse, and unauthorized access.
Examples of safeguards:
⦁ encryption and secure connections (HTTPS/TLS)
⦁ access controls and authentication
⦁ limited access to personal data on a need-to-know basis
⦁ data processing agreements with key service providers
6. Data Retention
We keep personal data only for as long as necessary for the purposes described above, or as required by law.
Indicative retention periods:
⦁ Account data: for as long as your account is active, then for a limited period to handle potential queries or disputes.
⦁ Order and transaction data: typically up to 10 years to comply with tax, accounting, and legal obligations (subject to local laws).
⦁ Warranty & authentication data: for the duration of the warranty period and a reasonable period afterward for product safety and support.
⦁ Customer support communications: until your request is resolved and for a limited period afterward for quality, training, and dispute-handling.
⦁ Marketing data: until you withdraw your consent or unsubscribe, or after a defined inactivity period, after which it may be anonymized or deleted.
⦁ Cookies and similar technologies: as described in our Cookie Policy.
When data is no longer needed, it is deleted or irreversibly anonymized.
7. Sharing of Personal Data
We may share personal data with:
7.1 Service Providers (Processors)
Trusted third parties who assist us in operating our business, including:
⦁ e-commerce and hosting providers (e.g. Shopify)
⦁ payment processors and fraud prevention tools
⦁ logistics and shipping partners
⦁ email and marketing automation tools
⦁ analytics and advertising partners (GA4, Meta, TikTok, Google Ads)
⦁ customer support and live chat platforms
These providers process data on our behalf and only according to our instructions, under data processing agreements.
7.2 Other Recipients
We may also share data with:
⦁ authorities or regulators, when required by law or to protect our rights
⦁ professional advisors (lawyers, auditors, consultants)
⦁ potential buyers or investors in the context of business transfers or restructuring (subject to confidentiality safeguards)
We do not sell your personal data in the traditional sense. However, under some privacy laws (e.g. CCPA/CPRA), certain uses of advertising cookies and pixels may be considered a “sale” or “sharing” of personal information for cross-context behavioral advertising. See Section 9 for your rights.
7.3 International Transfers
Some of our service providers may be located outside your country, including outside the EU/EEA or UK.
Where such transfers occur, we will ensure an adequate level of protection, for example by:
⦁ relying on an adequacy decision; or
⦁ using Standard Contractual Clauses approved by the European Commission or UK authorities, supplemented by additional safeguards where necessary.
You may contact us for more information about international transfers.
8. Your Rights (GDPR & Similar Laws)
Where GDPR or similar laws apply, you have the following rights, subject to certain conditions:
⦁ Right of access: obtain confirmation whether we process your data and receive a copy.
⦁ Right to rectification: correct inaccurate or incomplete personal data.
⦁ Right to erasure (“right to be forgotten”): request deletion of your data in specific cases.
⦁ Right to restriction: request we limit use of your data in certain circumstances.
⦁ Right to data portability: receive your data in a structured, machine-readable format and transmit it to another controller where technically feasible.
⦁ Right to object:
⦁ at any time to processing based on our legitimate interests, and
⦁ at any time to processing for direct marketing (including profiling for such purposes).
⦁ Right to withdraw consent: when processing is based on your consent, you may withdraw it at any time (this does not affect prior lawful processing).
To exercise these rights, please contact us at privacy@2225.one.
We may need to verify your identity before responding.
You also have the right to lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.
9. Additional Information for California Residents (CCPA/CPRA)
If you are a resident of California, you may have additional rights regarding your “personal information”:
⦁ Right to know/access: request details about the categories and specific pieces of personal information we have collected about you.
⦁ Right to delete: request deletion of personal information, subject to legal exceptions.
⦁ Right to correct: request correction of inaccurate personal information.
⦁ Right to opt-out of “sale” or “sharing”: opt out of certain disclosures of personal information for targeted advertising.
⦁ Right to non-discrimination: you will not receive discriminatory treatment for exercising your rights.
Some uses of advertising cookies and pixels (e.g. Meta Pixel, Google Ads, TikTok Pixel) may be considered a “sale” or “sharing” for cross-context behavioral advertising. Where required, we provide a “Do Not Sell or Share My Personal Information” mechanism or honor your opt-out preference signals.
To submit a request under CCPA/CPRA, contact us at privacy@2225.one and indicate you are a California resident.
10. Cookies & Similar Technologies
Our use of cookies and similar technologies is described in detail in our Cookie Policy, which forms part of this Privacy Policy.
You can manage your cookie preferences via our cookie banner or through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
⦁ our services
⦁ applicable legislation
⦁ the technologies we use
When we make material changes, we will update the “Last updated” date and, where appropriate, notify you via email or Site notice.
We encourage you to review this page regularly to stay informed about our data practices.
12. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your personal data, you can contact us at:
privacy@2225.one
Cookie Settings
2225 COOKIE CENTER
The website www.2225.one uses several types of cookies and tracking technologies, each serving a specific function.
This panel allows you to control which categories of cookies you want to enable.
Technical cookies are always active, as they are necessary for the website to function properly (e.g., security, checkout, login).
For all other cookies, you may choose to ACCEPT ALL, REJECT ALL, or CUSTOMIZE your preferences below.
Once you have selected your choices, click “CONFIRM MY CHOICES” to save your settings.
For more information, please read our [Cookie Policy].
ACCEPT ALL (CTA button)
TECHNICAL COOKIES
Always Active
These cookies are essential for the operation of the website and cannot be switched off.
They include functions such as:
⦁ remembering privacy choices
⦁ enabling checkout
⦁ enabling login and account creation
⦁ maintaining site security
⦁ keeping items in your cart
These cookies do not store information that personally identifies you.
PERFORMANCE COOKIES
(Toggle ON/OFF)
These cookies help us understand how visitors use the site so we can improve the performance and experience.
They may include:
⦁ Shopify analytics
⦁ Google Analytics 4 basic measurement
All information collected is aggregated and anonymous.
If disabled, we will not be able to monitor site performance or improve user experience.
MARKETING COOKIES
(Toggle ON/OFF)
These cookies allow us to show you advertising that is relevant to your interests.
They may be set by us or by our advertising partners and can include:
⦁ Meta Pixel (Facebook / Instagram ads)
⦁ TikTok Pixel
⦁ Google Ads conversion tracking
If disabled, you may still see ads, but they will be less relevant to your preferences.
PERSONALIZATION COOKIES
(Toggle ON/OFF)
These cookies enable enhanced features such as:
⦁ saving your wishlist
⦁ remembering login preferences
⦁ supporting embedded social content (Instagram, TikTok)
⦁ improving your experience with our custom user portal or live chat
If disabled, some features of the website may not function as intended.
REJECT ALL (CTA button)
CONFIRM MY CHOICES(CTA button)
Return Policy
2225 RETURN & EXCHANGE POLICY
Last updated: November 20, 2025
This Return & Exchange Policy (“Policy”) explains how customers can return or exchange products purchased directly from www.2225.one (“Site”).
This Policy does not limit any mandatory consumer rights that apply in your country of residence.
1. Who We Are
Products on the Site are sold by 2225
Fulmara Limited (“2225”, “we”, “us”, “our”).
For any questions about returns, you can contact:
support@2225.one
2. Return Window
If you are not completely satisfied with your order, you may return eligible items:
⦁ within 14 calendar days from the date you receive your order.
If your order contained multiple items shipped separately, the 30-day period starts from the date you received the last item.
3. Conditions for Return
To qualify for a refund or exchange, all of the following conditions must be met:
⦁ New & unused
⦁ Items must be unworn, unwashed, and undamaged.
⦁ Trying the garment on indoors is fine, but it may not show signs of wear (odors, stains, pet hair, etc.).
⦁ All tags & packaging
⦁ All original labels, hangtags, safety tags, and any authentication or serial labels must be attached.
⦁ Wherever possible, items should be returned in the original packaging (including garment bag, inner bags, and accessories).
⦁ Complete set
⦁ If an item was sold as a set (e.g. vest + power bank), all components must be returned together unless we expressly agree otherwise.
⦁ Proof of purchase
⦁ A receipt, order confirmation email, or order number is required.
We reserve the right to refuse returns that do not meet these conditions or that show excessive wear or damage beyond what is necessary to try the product.
4. How to Start a Return
To request a return within the 14-day window:
⦁ Go to our Returns / Aftercare page or contact us at support@2225.one.
⦁ Provide your:
⦁ full name
⦁ order number
⦁ items you wish to return
⦁ reason for return
⦁ We will send you return instructions and, where applicable, a return label.
Return Shipping Costs
⦁ Whether return shipping is free or paid by the customer may vary by country or promotion.
⦁ The current rule shown at checkout or on the Returns page will apply (e.g. “Returns within [region] are free; all other returns are at the customer’s expense”).
If you choose to use your own carrier instead of any label we provide, you are responsible for:
⦁ all shipping costs; and
⦁ the parcel until it reaches us (we recommend a tracked service).
5. Exchanges
We currently offer exchanges subject to stock availability.
⦁ You may request an exchange for a different size or color of the same item, or for a different item of equal or higher value.
⦁ If the replacement item is more expensive, you will be asked to pay the difference.
⦁ If the replacement item is less expensive, we will refund the difference to your original payment method.
If the requested item is not available, we will process a refund instead of an exchange.
6. Refunds
Once we receive your return, we will:
⦁ Inspect the items to ensure they meet the conditions in Section 3;
⦁ If approved, process your refund within 14 calendar days of:
⦁ the date we receive the returned items, or
⦁ the date you provide evidence that the items have been shipped back (e.g. tracking), whichever is earlier.
Refund Method
⦁ Refunds are issued to the original payment method used at checkout.
⦁ Original shipping fees, customs duties, and taxes (if any) are generally non-refundable, unless required by local law or the item was defective or sent in error.
Deductions for Reduced Value
If an item shows signs of use, damage, or missing components beyond what is necessary to check fit and features, we may:
⦁ refuse the return and send the item back to you at your cost, or
⦁ accept the return but deduct an appropriate amount from your refund to reflect the loss in value.
7. Defective, Damaged, or Incorrect Items
If you believe your item is:
⦁ defective,
⦁ damaged on arrival, or
⦁ not what you ordered,
please contact support@2225.one as soon as possible, ideally within 7 days of delivery, and include:
⦁ order number
⦁ product name and size
⦁ clear photos or video of the issue
If we confirm a manufacturing defect or shipping error, we will:
⦁ repair, replace, or refund the item at our discretion, and
⦁ cover reasonable return shipping costs where required.
Issues related to wear and tear, misuse, improper care, or use with incompatible chargers/accessories are generally handled under our Limited Warranty & Field Support terms rather than as standard returns.
8. Items Not Eligible for Return
Unless required by applicable law, the following are not eligible for return or exchange:
⦁ items marked “Final Sale” or “Non-returnable” at the time of purchase
⦁ gift cards or store credit
⦁ items that have been significantly worn, washed, altered, or damaged by the customer
⦁ items returned without required components (e.g. missing power bank, cables, or tags)
⦁ any hygienic items or accessories where the seal has been broken (if applicable in the future)
9. Returns from Outside the Original Shipping Country
In most cases, items must be returned from the same country/region to which they were originally shipped.
If you are moving or traveling and need to return from a different country, please contact support@2225.one before sending anything back so we can confirm feasibility, customs requirements, and costs.
10. Relationship with Warranty & Consumer Rights
This Policy is separate from and in addition to:
⦁ the 2225 Limited Warranty, which covers manufacturing defects under specific conditions; and
⦁ any non-waivable consumer rights you have under applicable law (for example, mandatory cooling-off periods in the EU/UK).
Nothing in this Policy is intended to exclude or limit your statutory rights.
Terms & Conditions of Sale
2225 – TERMS & CONDITIONS OF SALE
Last updated: November 20, 2025
These General Terms and Conditions of Sale (“Terms of Sale”) govern the purchase of 2225 products (“Products”) made remotely through our website www.2225.one (the “Site”).
The Site is operated by Fulmara Limited (“2225”, “we”, “us”, “our”).
Our contact details are available on the Contact page of the Site.
By placing an order on the Site, you (“Customer”, “you”) agree to be bound by these Terms of Sale, our Return Policy, Privacy Policy, Cookie Policy, and Terms of Use.
1. OUR BUSINESS POLICY
1.1
We sell Products only to consumers – individuals purchasing for personal use and not for resale, business, or professional purposes.
1.2
We may refuse or cancel orders if we reasonably believe they are:
⦁ placed by resellers or for commercial purposes;
⦁ fraudulent or in breach of these Terms of Sale; or
⦁ not capable of being fulfilled (e.g. stock errors, pricing errors).
1.3
These Terms of Sale, together with your order confirmation email, form the contract of sale between you and 2225 for the Products listed in that confirmation.
1.4
Our Site may link to third-party sites or services. We are not responsible for any products, services, or content offered by third parties and you should review their own terms and policies before purchasing from them.
2. ORDERING PROCESS
2.1
The display of Products on the Site is an invitation to place an order, not a binding offer.
To place an order, you must:
⦁ select the Product, size, and color;
⦁ add it to your cart;
⦁ complete the checkout form (contact details, shipping address, and payment information);
⦁ review and accept these Terms of Sale; and
⦁ click the “Place Order” (or equivalent) button.
2.2
Before submitting your order, you can review and correct any errors in your cart or details. After submission, changes are generally not possible; please contact us as soon as possible if you notice a mistake.
2.3
After you submit an order, you will receive an order acknowledgment email summarizing the details. This email confirms that we have received your order but does not mean it has been accepted.
2.4
We accept your order only when we send you a shipping confirmation email. At that moment, a binding contract is formed for the Products listed in that email.
2.5
If we are unable to accept your order (for example, due to out-of-stock items, system errors, or payment issues), we will notify you and refund any amounts paid for the affected Products.
2.6
Order information will be stored in your account area (if you create an account) and in our internal systems for as long as necessary to fulfil the order and as required by law.
3. PRODUCTS, PRICES AND AVAILABILITY
3.1
The Site sells only 2225-branded Products.
3.2
We do not intentionally sell second-hand, defective, or sub-standard Products. If you believe a Product is faulty or not as described, you may have rights under the legal warranty described in Section 9 and our Return Policy.
3.3
We aim to describe and display Products accurately. However:
⦁ colors may vary depending on your screen; and
⦁ minor differences between the Product photos and the actual Product may occur.
Please rely primarily on the written description and technical details on the Product page.
3.4
Prices shown on the Site:
⦁ are indicated in the currency displayed at checkout;
⦁ include applicable VAT/sales tax where required; and
⦁ exclude shipping costs, customs duties, and any additional fees shown separately at checkout.
We may change prices at any time; however, the price charged will be the one shown at checkout when you place your order.
3.5
From time to time we may run promotions or discounts. The Site will show the original price, the reduction (if any), and the final price payable.
3.6
Each Product may carry an internal identification label, serial number, or authenticity element. Please do not remove these if you may wish to return or authenticate the item.
4. PAYMENT
4.1
We accept the payment methods shown at checkout (for example: credit/debit cards, digital wallets, local payment methods, or buy-now-pay-later services). Available methods may vary by country.
4.2
Payment is processed securely through our payment providers. Your full card data is handled by the payment provider, not by 2225.
4.3
Depending on the payment method, the amount may be:
⦁ authorized at checkout and captured when the order is shipped; or
⦁ charged immediately at checkout.
If an order cannot be accepted, any amounts captured for that order will be refunded.
4.4
By submitting payment details, you confirm that you are authorized to use the chosen method and that the information is correct.
5. SHIPPING AND DELIVERY
5.1
We ship only to the countries listed on the Site at checkout. Orders to other destinations cannot be accepted.
5.2
Estimated delivery times, shipping options, and costs are shown at checkout and in the Shipping / Client Service section of the Site. These are estimates and not guaranteed delivery dates, but we aim to dispatch orders promptly.
5.3
Risk of loss and title to the Products pass to you when the Products are delivered to the shipping address you provided, unless mandatory local law provides otherwise.
5.4
If a parcel cannot be delivered because of an incorrect address, repeated failed delivery attempts, or refusal, it may be returned to us. In such cases we will contact you; we may refund the Product price but may deduct original and return shipping costs where allowed by law.
6. CUSTOMER ACCOUNTS
6.1
You may create a customer account to store your details, view order history, and access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
6.2
You must notify us promptly if you suspect unauthorized use of your account.
7. RIGHT OF WITHDRAWAL / RETURNS
7.1
As a consumer in the EU/UK or other applicable jurisdictions, you generally have a legal right of withdrawal (cooling-off period) for online purchases. Our Return Policy explains:
⦁ the time period in which you can return Products,
⦁ how to initiate a return,
⦁ which items are excluded for hygiene or customization reasons, and
⦁ when shipping costs are refunded.
7.2
The Return Policy forms part of these Terms of Sale. Please review it carefully before ordering.
8. REFUNDS
8.1
If you withdraw from the contract in accordance with the Return Policy and applicable law, we will refund:
⦁ the purchase price of the returned Products, and
⦁ standard delivery costs (where required by law),
using the same payment method you used for the original transaction, unless we agree otherwise.
8.2
We may reduce your refund if the Products show signs of use beyond what is necessary to check their nature, characteristics, and functioning (for example, heavily worn, damaged, or missing components).
9. LEGAL WARRANTY FOR FAULTY PRODUCTS
9.1
If a Product has a manufacturing defect or does not conform to the contract, you may be entitled to:
⦁ repair,
⦁ replacement, or
⦁ a refund or price reduction,
in accordance with the consumer protection laws of your country of residence (for example, EU Directive 2019/771 where applicable).
9.2
If you believe your Product is defective:
⦁ stop using it immediately;
⦁ contact us via the Client Service / Contact section with photos, a description of the issue, and your order number; and
⦁ follow our instructions for returning the Product.
9.3
We will inspect the returned item. If a defect or lack of conformity is confirmed, we will repair or replace the Product where possible, or refund you, including reasonable return shipping costs as required by law.
9.4
This warranty does not cover:
⦁ damage caused by misuse, accidents, neglect, or improper care;
⦁ normal wear and tear;
⦁ modifications or repairs not authorized by 2225; or
⦁ use contrary to the instructions in the user manuals or on the product labels.
Your statutory rights as a consumer are not affected.
10. PRIVACY
10.1
Your personal data is processed in accordance with our Privacy Policy and Cookie Policy, which are available on the Site.
10.2
By placing an order, you acknowledge that your personal data will be used for order processing, payment, shipping, and related customer service.
11. OUR LIABILITY
11.1
Nothing in these Terms of Sale limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by our negligence, or your statutory rights as a consumer.
11.2
To the fullest extent permitted by law, we are not liable for:
⦁ indirect, incidental, or consequential damages;
⦁ loss of profit, revenue, or business; or
⦁ losses that were not reasonably foreseeable when the contract was formed.
11.3
If we are found liable for any damage related to a Product or an order, our total aggregate liability will be limited, to the extent allowed by law, to the amount you paid for that Product.
12. INTELLECTUAL PROPERTY
12.1
All trademarks, logos, product names, images, designs, texts, and other content on the Site and on the Products, including “2225” and related marks, are owned by or licensed to us and are protected by intellectual property laws.
12.2
You may not reproduce, modify, distribute, or use such content without our prior written consent, except as strictly necessary to view the Site or place an order for your personal use.
13. GOVERNING LAW AND DISPUTES
13.1
These Terms of Sale are governed by the laws of the country/region where you habitually reside as a consumer, and you may bring legal proceedings in the courts of that country.
13.2
If you are an EU/EEA consumer, you may also use the EU’s Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
14. CHANGES TO THESE TERMS
14.1
We may update these Terms of Sale from time to time, for example to reflect changes in our business or in applicable law.
14.2
The version in force at the time you place your order will apply to that order. The latest version will always be available on the Site and marked with the “Last updated” date at the top.
Terms & Conditions of Use
2225 – TERMS & CONDITIONS OF USE
Last updated: November 20, 2025
Welcome to www.2225.one (the “Site”).
These Terms and Conditions of Use (the “Terms of Use”) govern your access to and use of the Site and the services made available through it.
The Site is operated by Fulmara Limited (“2225”, “we”, “us”, “our”).
By accessing or using the Site, creating an account, or purchasing products from us, you confirm that you have read, understood, and agree to be bound by these Terms of Use.
If you do not agree, please do not use the Site.
The Site is intended for users who are at least the age of majority in their country or region of residence, or who use the Site with the consent and supervision of a parent or legal guardian.
For information on orders, shipping, returns, and customer service, please see the Client Service section of the Site.
For other legal information, please also read our:
⦁ General Terms and Conditions of Sale
⦁ Return Policy
⦁ Privacy Policy
⦁ Cookie Policy
1. CHANGES TO THESE TERMS
We may update these Terms of Use from time to time, for example to:
⦁ reflect changes in our business or services;
⦁ comply with new laws or regulations;
⦁ address security or technical issues; or
⦁ improve the user experience.
When we make changes, we will:
⦁ update the “Last updated” date at the top; and
⦁ where required or appropriate, display a notice (for example, a banner or pop-up) and/or send an email to registered users.
The updated Terms of Use will apply to your use of the Site from the date they are posted. If you continue to use the Site after changes become effective, you are deemed to have accepted the revised Terms of Use.
2. PRIVACY AND COOKIES
Our Privacy Policy explains how we collect, use, and protect your personal data.
Our Cookie Policy explains how we use cookies and similar technologies.
These policies apply whenever you use the Site, whether or not you make a purchase. Please read them carefully.
3. INTELLECTUAL PROPERTY
3.1 Site Content
All content on the Site, including but not limited to text, images, graphics, photographs, videos, audio, designs, layouts, code, and any other materials (collectively, the “Content”), is owned by or licensed to 2225 and is protected by copyright and other intellectual property laws.
3.2 Trademarks
All trademarks, logos, service marks, trade names, and brand elements appearing on the Site, including “2225” and any related marks (collectively, the “Marks”), are the property of 2225 or our licensors. Nothing in these Terms of Use grants you any right or license to use the Marks.
3.3 Limited License
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and Content for personal, non-commercial use only, in accordance with these Terms of Use.
Except as expressly permitted by law or by us in writing, you must not:
⦁ copy, reproduce, modify, adapt, translate, create derivative works from, publish, distribute, transmit, display, perform, or otherwise exploit the Site or any Content;
⦁ remove or alter any copyright, trademark, or other proprietary notices; or
⦁ use any part of the Content for commercial purposes.
Downloading or printing a copy of Content (where technically enabled) does not give you any ownership or other rights in that Content.
4. LINKS TO THIRD-PARTY SITES
The Site may contain links to third-party websites or services that are not owned or controlled by 2225.
We do not control and are not responsible for:
⦁ the content, products, or services available on or through such third-party sites;
⦁ their privacy or security practices; or
⦁ any loss or damage that may arise from your use of them.
Your access to and use of third-party sites is at your own risk and is subject to the terms and policies of those sites. We recommend that you read their terms of use and privacy policies carefully.
5. ACCEPTABLE USE
You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site.
You must not (and must not permit anyone else to):
⦁ use the Site or Content for any commercial purpose without our prior written consent;
⦁ use the Site in any way that could damage, disable, overburden, or impair it or interfere with any other party’s use;
⦁ attempt to gain unauthorized access to any part of the Site, to other users’ accounts, or to any systems or networks connected to the Site;
⦁ use any robot, spider, scraper, data-mining tool, or other automated means to access, extract, or index the Site or Content (except as permitted by applicable law or our robots.txt file);
⦁ introduce viruses, malware, or other harmful code;
⦁ attempt to circumvent or interfere with security features or digital rights management;
⦁ use the Site to send unsolicited messages, spam, or other forms of advertising;
⦁ impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
⦁ use the Site or Content in any way that is unlawful, fraudulent, misleading, or harmful, or that infringes the rights of 2225 or any third party.
We reserve the right to suspend or terminate your access to the Site (including your account) if we believe you have violated these Terms of Use or applicable law.
6. REGISTRATION AND ACCOUNTS
6.1 Creating an Account
Some features (such as order history, saved addresses, wishlists, etc.) may require you to create a user account (“Account”).
You must provide accurate and complete information when registering and keep your details up to date.
6.2 Security of Your Account
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.
You agree to:
⦁ keep your password secret and secure;
⦁ not share your Account with others; and
⦁ notify us promptly if you suspect any unauthorized use of your Account.
We are not responsible for any loss or damage resulting from your failure to safeguard your Account credentials.
6.3 Closing Your Account
You may request closure of your Account at any time by contacting us through the Client Service section. We may retain certain information as required by law or for legitimate business purposes, as described in our Privacy Policy.
7. DISCLAIMERS
7.1 No Guarantee of Availability or Accuracy
We aim to keep the Site available and the Content accurate and up to date, but:
⦁ the Site is provided on an “as is” and “as available” basis;
⦁ we do not warrant that the Site will be uninterrupted, secure, or error-free; and
⦁ we do not guarantee that the Content is complete, accurate, or free from typographical or technical errors.
7.2 Security and Viruses
We use reasonable technical and organizational measures to protect the Site and your data, but we cannot guarantee that:
⦁ the Site or Content will be free from viruses or other harmful components; or
⦁ unauthorized third parties will never be able to defeat our security measures.
You are responsible for using appropriate antivirus software and for securing your own device and network.
7.3 No Professional Advice
Content on the Site (including care instructions, product descriptions, or fit suggestions) is for general information only and is not professional advice. You are responsible for determining whether a Product is suitable for your own use.
Nothing in these Terms of Use excludes or limits any warranty, guarantee, or right that cannot be excluded or limited under applicable law.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, 2225 and its officers, directors, employees, and affiliates will not be liable for:
⦁ indirect, incidental, special, or consequential damages;
⦁ loss of profit, revenue, business, or data; or
⦁ any losses that were not reasonably foreseeable when you began using the Site,
arising out of or in connection with your use of (or inability to use) the Site or Content.
If we are found liable for any loss or damage arising out of or in connection with these Terms of Use, our total aggregate liability to you in respect of all claims will be limited, to the extent permitted by law, to the greater of (a) the amount you have paid to us, if any, in the 12 months preceding the event giving rise to the claim, or (b) [€100].
Nothing in these Terms of Use excludes or limits any liability that cannot be excluded or limited under applicable law (for example, liability for death or personal injury caused by our negligence, or your statutory consumer rights).
9. OUR BUSINESS POLICY
The Site and the remote sale of Products are intended primarily for consumers using the Products for personal, non-commercial purposes.
If we reasonably believe that you are purchasing for resale or business purposes, we may:
⦁ refuse or cancel orders; and/or
⦁ close or restrict your Account.
Business customers do not benefit from certain consumer protections that may be available under local law.
10. GOVERNING LAW AND DISPUTES
10.1 Consumers
If you use the Site as a consumer, these Terms of Use and any dispute or claim arising out of or in connection with them will be governed by the laws of the country where you habitually reside, and you may bring legal proceedings in the courts of that country, as required by applicable consumer law.
If you are resident in the European Union, you may also use the EU’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
10.2 Non-Consumers / Business Users
If you use the Site in the course of a business or for commercial purposes, these Terms of Use and any dispute arising out of or in connection with them will be governed by the laws of Hong Kong S.A.R., and the courts of Hong Kong S.A.R. will have exclusive jurisdiction.
Corporate
Brand Information
Usually “about us” section. But I think this does sound more premium.
Investor Relations
Doesn’t pertain to us. For public companies.
Governance
Doesn’t pertain to us. For public companies.
Sustainability
This isn’t a public company requirement but it is for branding sake. If we’re actually going down this path, we should probably discuss how this would work for us.
Careers
We could write something on the lines of “We thank you for your interest in us, but we currently don’t have job openings available.”
Accessibility Statement
2225 ACCESSIBILITY STATEMENT
2225 is committed to ensuring that our website, www.2225.one, is accessible and usable for all individuals, including people with disabilities. We aim to follow best practices aligned with the Web Content Accessibility Guidelines (WCAG) and to continuously improve the user experience for every visitor.
To support these efforts, we regularly review our digital content, test key pages and features, and work with industry-standard tools to identify accessibility improvements. Our goal is to provide an inclusive online experience that reflects the values of our brand and the needs of our community.
Disclaimer
We recognize that accessibility is an ongoing effort, and some pages or functionalities may still present challenges for certain assistive technologies. Because assistive tools and devices vary widely, users may occasionally encounter issues despite our best efforts.
2225 remains dedicated to ongoing enhancements to ensure that our website evolves in accessibility over time.
Contact Us
If you experience any difficulty accessing any part of our website, or have suggestions for improvement, we encourage you to reach out.
Email: support@2225.one
Contact Form: Available in the Contact Us section of the website.
When contacting us, please include:
⦁ The URL or page where you encountered the issue
⦁ A brief description of the problem
⦁ Any assistive technology or browser you were using (optional)
We will make all reasonable efforts to address the issue promptly and ensure that the information you seek is accessible.
